Key Features and Benefits
Efficient Permit Inspections
Online inspection requests are automatically scheduled for convenience. Inspectors can access reports, checklists, and schedules directly from the field. Inspection reports are generated instantly, eliminating the need to return to the office.
Online Permit Applications
Contractors can apply and pay for permits online. Uploading plans and required documents is simple through an easy-to-use portal. Automatic routing ensures applications reach the right department.
★ ★ ★ ★ ★
"Citizenserve has helped us launch into the digital age by transforming our services from antiquated paper processes to digital, streamlined and transparent workflows. The ease of use and simplicity has not only helped free up staff time but has helped our citizens."
-Lupe at Navasota, Texas
★ ★ ★ ★ ★
"Citizenserve has helped us launch into the digital age by transforming our services from antiquated paper processes to digital, streamlined and transparent workflows. The ease of use and simplicity has not only helped free up staff time but has helped our citizens."
-Lupe at Navasota, Texas
Streamline your community development with citizenserve®
- Cloud-Based: Use anytime, anywhere.
- Mobile-Ready: Complete inspections from the field.
- Online Portal: Residents apply and pay for permits and licenses.
- Flexible & Adaptable: We configure your site to your needs.
Trusted by local governments across the U.S.
Request a live demo!
Illinois
New York
Florida
Indiana
Iowa
Trusted by local governments across the U.S.
Fully integrated community development software
Citizenserve® offers a full suite of municipal software solutions, including:
- Permits & inspections
- Contractor licensing
- Business licensing
Our configurable workflows and tools allow municipalities to tailor the system to their needs.
- Rental registration
- Code enforcement
- Planning & zoning
See citizenserve© in action
Requests completed same day.
You should never wait days, weeks or months for help. We complete 84% of requests the same day.
Personal response in minutes
Our team personally responds to 98.8% of urgent requests within 15 minutes, and standard requests within 60 minutes.
Secure and reliable
Fast, secure, and dependable for over twenty years, with 99.999% up time.
What do our customers say
99% of our customers give our support two thumbs up!
The long-term solution
70% of our customers have been with us for five years or more.
Go paperless, pain-free
72% of all permit applications are submitted online through the portal.
Our integrated solutions
Licensing
Our cloud-based business licensing software streamlines applications, updates, and renewals with an easy online portal and automated renewal notices.
Code Enforcement
Our integrated code enforcement software includes an online citizen complaint portal; easy case creation for staff; mobile inspections in the field; and instant citations, letters, and inspection reports.
Permitting
Our cloud-based permitting software lets contractors apply for permits remotely while streamlining the process for staff, reducing timelines, and eliminating paperwork.
Planning & Zoning
Planning and zoning software that completely automates the processes associated with application, review, routing, inspections, resubmittals, and public notification.
Online Portal
The online portal helps municipalities go paperless by enabling citizens, contractors, and business owners to submit applications, pay fees, track statuses, and access certificates all in one place.
Request Tracking
The integrated community development software streamlines service requests, enabling citizens to submit easily and staff to manage efficiently, modernizing the entire process.
2026 COPYRIGHT BY ONLINE SOLUTIONS, LLC. | CALL US AT 1-800-325-9818 | Privacy Policy
Join the hundreds of communities
using citizenserve©
★ ★ ★ ★ ★
"Citizenserve® provided us a solution for all our Community Development requirements. We have had great success with both the over-the-counter and the Portal Applications. We use Licensing, Permits, Code Enforcement, Inspections, Planning & Zoning, Adjudication and an Interface to our Financial system. Their response to report requests or support issues is remarkable."
-Village of Mount Prospect, Illinois
★ ★ ★ ★ ★
“As far as overall customer service goes, citizenserve® is hands down the best I have ever encountered. We are so fortunate with the timing of citizenserve® for Branson with all that is currently going on in the world. Citizens, staff and other stakeholders are all able to continue working...just from their home. We appreciate what you all have done for our community.”
-City of Branson, Missouri
What our customers are saying
