Simplify Inspection and Code Enforcement

Fully Integrated Community Development Software

Citizenserve® offers a full suite of municipal software solutions, including:

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★ ★ ★ ★ ★
"Citizenserve® has made it possible for our officers to have access to records and the ability to enter case data in the field. This allows the officer to be accurate to the minute with property enforcement, keeping the officer in the field and not at a desk."
-City of Boulder, Colorado

Key Features and Benefits

Violations
Citizenserve's code enforcement software allows inspectors to efficiently log specific violations, schedule re-inspections, and track multiple violations with status updates.

Photos
Inspectors can attach unlimited photos to case files using a mobile device and online portal. These photos can be linked to Notices of Violations or other letters, and inspectors can view thumbnail images of all photos in a file.

Online Complaints
Citizenserve enables municipalities to quickly transition to a paperless system by allowing citizens to submit complaints online. The system automatically imports property images and routes complaints to the appropriate inspector based on type or location.

Code Enforcement Online Inspections
Inspectors can receive automatic re-inspection reminders, view them on a list or map, enter comments, document violations, upload safety alerts, attach photos, and generate violation notices using a mobile device.

  • Permits & inspections 
  • Contractor licensing 
  • Business licensing

Our configurable workflows and tools allow municipalities to tailor the system to their needs.

  • Rental registration 
  • Code enforcement 
  • Planning & zoning
  • Cloud-Based: Code Enforcement tools anytime, anywhere.
  • Mobile-Ready: Complete inspections from the field.
  • Online Portal: Residents submit complaints and pay fines easily.
  • Flexible & Adaptable: We configure your site to your needs.

See citizenserve® In Action

★ ★ ★ ★ ★
"Citizenserve has helped us launch into the digital age by transforming our services from antiquated paper processes to digital, streamlined and transparent workflows. The ease of use and simplicity has not only helped free up staff time but has helped our citizens."
-Lupe at Navasota, Texas

★ ★ ★ ★ ★
"Citizenserve has helped us launch into the digital age by transforming our services from antiquated paper processes to digital, streamlined and transparent workflows. The ease of use and simplicity has not only helped free up staff time but has helped our citizens."
-Lupe at Navasota, Texas

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★ ★ ★ ★ ★
"Citizenserve® provided us a solution for all our Community Development requirements. We have had great success with both the over-the-counter and the Portal Applications. We use Licensing, Permits, Code Enforcement, Inspections, Planning & Zoning, Adjudication and an Interface to our Financial system. Their response to report requests or support issues is remarkable."
-Village of Mount Prospect, Illinois

★ ★ ★ ★ ★
“Citizenserve® is always quick to respond to support center questions/needs. They have created many detailed reports for us in a timely manner. Citizenserve® also has great data comparison and tools to keep our City's customers in compliance with businesses licenses, code violations, and taxes.”
-Nebraska Customer

What Our Customers Are Saying

Notices
Inspectors can generate Notice of Violations, Hearing Notifications, Citations, Lien Notices or any other template-based documents on file. All generated notices are permanently and instantly attached to the file, and they can be viewed, modified or deleted only by authorized users.

Code Enforcement Software Reports
Create custom metrics and reports on the citizenserve dashboard in various formats. Print, export to Excel, and create dynamic merge templates for mailing. Special reports can be created by support staff through the Complete Customer Care Program.

  • Real-Time Alerts: Live safety alerts keep inspectors informed about high-priority properties.
  • Efficiency & Transparency: Keeps officers in the field, ensuring accurate and timely enforcement.
  • Community Peace of Mind: Citizens can trust that their concerns are addressed promptly and effectively.

How citizenserve® Is Different

Continuous Improvement
Enhancement requests implemented in 2023:  67.2%

Fast Changes
Requests completed same day: 84.1%

Responsive Support
Customer contact within 15 mins (Urgent), 60 mins (Standard): 98.8%

Customer Satisfaction
Customers who give our support a thumbs up.